From the moment you place an order, one thought begins to hover around your head: when will my order get delivered? The enthusiasm that comes with your expectation is next to none. Time seems to pause and a minute feels like an hour, then you understand that waiting is not so easy a virtue, especially when you do not even know how far your order has gotten.
Well, if you wish to save yourself from unnecessary worries while waiting for your order, then we have good news for you, you don’t have to wait in the dark anymore. You could actually track the progress of your order using our order tracking tool.
I bet you are wondering how to do this. The steps are as follows:
1) Go to jumia.com.ng, and click on your name (you must be logged in first)
2) Click on Orders in the displayed menu
3) Locate the particular order you want to track and click See Details
4) Click on Track this Item
5) A map showing the status of your order will be displayed as shown below
6) Click on Click to view details beneath the displayed order number
7) A timeline showing the current location of your order will be displayed as shown below
It is that simple!
Start tracking your orders today and wait with ease. You could track your order by clicking here!
anytime i pay online even when the item has been shipped and delivered it still says payment pending in the order tracking….that should be fixed asap
Good Day Anon,
Thank You for the Comment. We will look into it and fix it as soon as possible.
Keep Shopping with Jumia and also tracking your orders online.
Thank You
Please its there a way I can simply place an order then go to the pick up centre and pick it up? The whole 5 days for shipping thing is getting on my nerves and there’s this cute camera I’d love to buy.I live in Warri by the way.
Good Day Harriet,
For pick up Station option you can’t pick up immediately you place your order, Our customer service representative will give you a call within 1-5 working days for when your order is ready for pick up at the warri pick up station. The Process might take less than 5 working days but you will be notified when it is ready for pick up.
Thank You
I paid for a digital camera on 29th Nov. 2013, and now its 6th Dec. 2013 yet all i am getting is item is being processed, yet today makes it the fifth day after payment and order. the suspense is getting too much.
Morning jumai pls have just ordered for a TECNO phone from your store but am having some challenges so am councilling the order.., this is my tracking no 307624542
iam from Egypt I buy products from jumia Egypt and aramex is not good try to use another company and tracking order in jumia Egypt is not working
hi, i placed an order on a ps4 console and a watch dog ps4 game and my order status keeps on saying item is being processed. its over 8 days now and i’m really worried.
my order number is 301568592 and i live in port harcourt
Hello jumia, i purchased a fruit & vegetable juicer (order number 301752472) which was delivered to me on 18/9/2014. I was not satisfied with the product and therefore requested for a refund. Your agent retrieved the product from me and i received a mail from Jumia that my refund was being processed, but up till now i have not received any money.
Hello! My order has been made and is on the way as of now. I’ve already paid for it through verve but on my Order Status it says ‘Payment is pending’. Should I be worried?
Hello! i made an order, i paid with my master card, but my status order show “items is being process payment pending”. is it normal?
i placed an order last week monday, they have given me order number. i placed on 4 items: 24 inches television samsung, infinix zero phone, polystar refrigeator table top and a bag of rice. Those customers are worried about their goods. please i need help. iam a markter
When i track my order it doesnt tell me were my order is it only shows me what i ordered and my order has not still come