6 Interesting Things You Didn’t Know About Jumia

You thought you knew everything about Jumia Nigeria….not so fast. As is our culture, we decided to talk to some of our customers to find out how we could better serve them. To our shock, we discovered some of the things they requested for, we already offer. There was only one problem. Most of them didn’t know these services existed.

Express Delivery – Jumia offers multiple and convenient shipping methods for you to choose from. Depending on how quick you want your item delivered, you have options from the standard delivery timeline to the express delivery option where your item is delivered on the same day your order is placed.

You Can Place your Order by Just Sending a Mail – Have you ever tried to contact Jumia and your network wouldn’t let you? Sending a mail with your order request does the easy trick of getting your order placed for you! Simply send your order to service@jumia.com.ng with your full name, address and a functional mobile number and voila! Your order is placed!

Over 6000 Merchants on the Jumia Seller Centre – Some of the products you see are sold and fulfilled by merchants across Nigeria. And Jumia even has a formidable Quality Assurance team ensuring that every item undergoes quality control before going live on the website. Jumia however does not control product prices as prices are determined by each merchant.

Exclusive Partnerships with International Brands – Jumia partners exclusively with international brands to fulfill some of its product assortment. That way, you are rest assured of quality as items are sourced directly from the manufacturers. Some of these brands include UK High-street fashion, New Look and OEMs such as Samsung, Apple, Lenovo, Innjoo and several other major brands.

The Jumia App is Faster, Easier and Helps you Save More Data – Would you like to save more data while shopping? Then the Jumia app is your all-time answer. Exclusive deals, easier and faster shopping, exciting discounts only on the Jumia app, what more could any shopper ask for? A special feature will also be coming up very shortly where you can browse free on the Jumia app for the next six months without data using the MTN SIM. Need we emphasize that you should download the app now?

Product Warranty – Several of the products come with a warranty so you need not worry about after-sales services. You can shop with complete peace of mind. And returns are free and easy – we even pick up the items from your home!

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2 Comments

  1. The interesting thing I know about Jumia is that they don’t have support for what they sell. When you buy an item from them and it’s faulty, then they say it’s pass 7 days you should send it to a service center notwithstanding where you leave. I was asked to send a fan I bought about two weeks ago to Alaba from Lekki, this has definitely changed my position on Jumia.

    1. Hi Austin, Thank you for your comment. We are sincerely sorry to hear about this experience. Please send us your order number so we can further look into this. However, Kindly note that we have a free return policy of 14days.

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